商务英语信函范文：如何做书面道歉与解释
在商务交流中，由于多种原因造成了很多不可避免的矛盾和错误，那就需要向对方进行口头和书面的道歉和解释，一般来说书面的道歉和解释要正式一些。本文是一个appology和explanation的范文。
appology
dear mr. / ms,
we are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of march 10. supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.
yours faithfully
道歉
尊敬的先生/小姐，
对三月十日来信所要目录和价格单，很抱歉不能马上寄去。印刷商两周后供货，一旦收到，我们将给您寄去一份。
您诚挚的
explanation
dear mr. / ms,
i was very concerned when i received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.
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