BEC考官教你商务英语写作 第三章商务书信写作：Unit 2 商务书信写作常用套话

在我们写信时，我们常会碰到一些情况：
指出些这封信的背景
with reference to...
->With reference to your advertisement in the China Daily dated of 12 May 2003，...
Further to...
Further to...，...
->Further to our telephone conversation this afternoon,...
Thank you for...
->Thank you for your enquiry dated 19 May 2004.
->Thank you for your letter of 18 May 2004 concerning your hotel booking.
解释写作原因
I am writing to ...
I am writing to confirm...
I am writing to enquire about...
I am writing to inform you...
I am writing apologies for...
I am writing to apply for...
I am writing to complain about...
提出要求
I would be grateful if you could...
I would appreciate it if you could...
Could you possibly...?
表示感谢
Thank you for...
随信寄过去的材料
Please find enclosed...
I am enclosing...
We enclose...
表示道歉
I regret that...
I am afraid that...
I am sorry that...
I apologies for..
I wish to offer my sincere apologies for...
同意别人的要求
I would be delighted to...
确认某事
I am pleased to confirm that...
I confirm that...
I can assure you that...
告知对方坏消息
Unfortunately,...
I am afraid that...
表达对一件事情的紧急处理
... at your earliest convenience.
... without delay.
... as soon as possible.
结束信件用语
Thank you for your help.

Please contact us again if

we can help in any way.
there are any problems.
you have any questions.

I look forward to hearing from
meeting
seeing you soon.
you next Wednesday.

另外，大家应注意缩写形式不应该出现在正式书信中，而且写信应该注意分段。Practice 练习
1. 针对所学基本表达方法中应该注意的各项语法点完成以下练习。
a).将括号内的中文译成英文。
Thank you for____________.(感谢你告诉我)
Thank your for_______________.(感谢你为我寄来了产品目录)
b).请翻译下面两句话。
随信寄去一张价目表。
随信寄去一本宣传手册。
c).请翻译下面几句话：
对不起，我们的收银员向您多收钱了。
对不起，我不能参加这次会议。
对不起，我未能回复你的来信。
d).翻译下面两句话。
你放心，我们可以按照规定日期交货。
我确认预定房间这件事。
e).请回答下列问题。
如果你顶的水壶在运送到你手上的时候，水壶把丢失了，你应该如何表达？
如果你购买的200个灯泡在运输过程中全部打碎了，你应该如何表达？
如果你购买的10个麦克风中，只有两个能正常工作，你应该如何表达？
f).请大家试着用词组“Look forward to”来翻译下面两句话。
我盼望能在下周一收到你的来信。
我们盼望能尽快收到他的答复。
2. 请把第一组的短语或句子放进第二组中适当的位置，让他们在信件中执行相应的语言功能。
第一组：
Would you like me to...
You will be pleased to hear that...
enquire about...
I am afraid...
Please find enclosed...
seeing you on the 29th
any inconvenience caused
Please do not hesitate to ask
Further to
Could you possibly...
第二组
信件的开场白
We are writing to advise you of confirm...
We are writing to _______________
指出写信的背景
Thank you for your letter of January 23.
With reference to our telephone conversation today...
____________________________your fax of June 5th,....
告诉对方好消息
I am delighted to tell you that...
_____________________________.
告诉对方坏消息
We regret to inform you that...
Unfortunately..._______________________.
向对方提出要求
We would be grateful if you could...
I would appreciate it if you could...
Please...____________________________?
向对方提供帮助
If you with, we would be happy to...
___________________________?
道歉
I am sorry about the delay in replying.
I would like to apologies for...
We are sorry for_____________________.
随信附寄
I am enclosing...____________________________.
结束语
If you have any further questions, _________________________.
If you can help in any way, please contact us again.
Thank you for help.
以后再联系
I look forward to meeting your next week.
I look forward to ___________________________.
Looking forward to receiving your comments in due course.
Looking forward to_________________________.
3. 下面有三丰不完整的信，请你按照空格内的要求选用本单位出现过的适当短语填空。
第一封信
Champion Plc
Fountain Road LU1 4CQ
Tel: 020 14569 Fax: 020 78321
Dear Mr. Yang
(1)_____________(reference)you fax today, (2)______________(apologizing)for not sending you our new catalogue.（3）_____________(give bad news), it is still at the printers.
However,(4)______________(enclosing documents) a copy of our old one with ht new prices on it.
(5)________________________________(closing remarks).
(6)______________________(complimentary close)
Alan de Gaul 第二封信
Business Circle Club
90 Cumberland Avenue, SW12 NT89Z Jin
BT Telecom
2 Pine Street
Sydney 619
18 September 2004 Dear Mr Jin
(1)___________________(reference)to your letter dated 14 August, I am writing to (2)__________________________(Confirming your participation of the annual conference).
I would be grateful if (3)_______________________(Requesting for more information about the schedule of the conference).
(4)____________________________(giving bad news), I cannot give another presentation. I am afraid that i have no time to prepare it.
(5)____________________(ending)attending the conference.
Yours(6)_____________(complimentary close)
Jenny Green
R&D Manager 第三封信
6 Pillar Street
Brisbane
PL1 RS 6
26 July 2004
Talking Factory
12 Red Street
DE12 TR5Dear Sir or Madam
(1)_______________your advertisement in the Morning Post.
(2)____________send me your new price list of your telephones.
Yours(3)________________
Mary Copperfiled

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