客户抱怨价格过高 你如何回信解释
如果客户对你公司某个产品价格过高写来一封抱怨信，你作为一个外贸公司的销售人员，该怎样不卑不亢去回复这封信呢？各位网友可以看看下面这封回复信，写得还是不错的。如果哪个网友也想写一封的话，不妨在文章下面的评论框直接发表，以供大家来参考。
客户抱怨信原文（节选其中一句话）
the prices are very high for us. for us to have the option to sell your products here in (country), we need an additional 30% discount.
［参考回复函］
dear xxx,
i am glad to hear from you， and much concerned about your requirement in the letter.
regarding our last quotation, you consider the price to be high for you. i do think it is the common issue we face currently. as you know, the price of raw material goes up beyond our predict. we are proceeding to improve craft to lower the cost effectively.
the market goes big for these products day by day. most clients have urged us to complete their orders in spite of high price. they all agree that these products are of most potential high profits in the near future.
provided we offer 30% discount to you, could you like to double your volume? if not, i would like to kick off 10% price to start an initial friendly cooperation between us.
your further comment is highly appreciated.
yours truly,
william
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